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Plas Telford

Acrefair, Wrexham, LL14 3AU

Telephone: 0800 183 5757
Email: enquiries@clwydalyn.co.uk

We are here to help you with money worries and here’s how…


If you are a ClwydAlyn resident and have money worries, what help and support do ClwydAlyn offer?

This is a question we asked Brendan McWhinnie, Income and Welfare Team Leader.

Our Income and Welfare Rights team take a very supportive and individual approach, and the help they give is different every time for each person. If they are unable to assist straight away over the phone, then they will often signpost you to where you can get immediate help. Alternatively, our team will arrange to meet you in your home at a suitable time convenient to you (please note current Covid restrictions are limiting their ability to see residents in person) or we can talk you through things remotely.

The approach we take is to give you as much information as possible so you can understand all the options available, with the emphasis on getting to the root of the problem. We want to support  you to stay in your home as a priority, as we believe that everyone should be able to have access to a good home, one that they can heat properly and afford the food they need to stay healthy. Our team will work with you to build your trust, and we work in a very relaxed, informal way. We will look at the whole picture as it is affecting you and your finances, and we work with you on the solutions available.

Our priority is always excellent customer service, and our focus will be on your health and wellbeing, which is particularly important in these times. No matter how complex the problem, our team will work through it with you, they will be by your side and are available through the week and can contact you at weekends if needed. There are also support processes put in place to help residents who have just started their tenancies, whereby our Early Intervention Officer will support you for the first month, to help with any problems and ensure that your home is affordable and sustainable into the future.

A great example of the work we do is when we helped a lady who was struggling with rent arrears due to an addiction problem she had at the time. She was referred by the team to Vale of Clwyd Mind, we also worked with her to help her recover and bring her account back into credit. This was achieved very successfully, as she now says:

"This time last year I was in large rent arrears both in my rent and bills. I thought I would lose everything. I kept the problem to myself, was falling sick with anxiety whenever someone called at the door or my phone. But with the help of ClwydAlyn, their team has worked with me to completely turn my life around. I am now free of any debts and can live comfortably in my house. I couldn’t be happier, I now live positively without a cloud of debt over my head.”

We hope it is stories like this that can reassure any resident experiencing difficulties that their situation will be handled sensitively and effectively, and that no matter how big the problem feels, there is a way through, and that you can come out the other side with your home safe and with a positive foundation for your future.

If you are struggling with your finances and monies worries are causing you stress then please get in touch with our team by calling 0800 183 5757.

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